Pickup Policy
At Thanima Fresh, we understand that some customers prefer the convenience of picking up their orders in person. That's why we offer a pickup option for our valued customers. Our pickup policy ensures a smooth and efficient process for both our customers and our staff.
How to Request Pickup:
To request a pickup, simply follow these steps:
- Place your order on our website or through our customer service team via Whatsapp.
- During the checkout process, select the "Pickup" option as your preferred delivery method.
- Complete the checkout process and make the payment for your order.
- Once your order is confirmed, you will receive a confirmation email.
- Please check the below table on the timings and inform us about your arrival via whatsapp / email.
Pickup Time:
Pickup timing on our location is as follows :
| Days | Timing |
| Weekdays (Monday - Friday) | 13.00 - 17.00 |
| Saturday | 12.00 - 14.00 |
| Sunday | Depending on our availability |
Pickup Location:
Our pickup location is at:
Argonweg 34,
1362 AB, Almere
Identification and Proof of Purchase:
When picking up your order, please bring a valid ID and a copy of your order confirmation email. This is to ensure that you are the authorized recipient of the order.
Someone Else Picking Up Your Order:
If you are unable to pick up your order personally, you may authorize someone else to pick it up on your behalf. Please provide them with a copy of your order confirmation email .
Order Changes and Cancellations:
If you need to make any changes to your pickup order or cancel it, please contact our customer service team at support@thanimafresh.nl or via Whatsapp at +31 643800307. Please note that changes or cancellations may only be possible within a certain timeframe before the scheduled pickup.
Missed Pickups:
If you miss your scheduled pickup without notifying us in advance, your order will be held for a maximum of 24 hours. After that, it will be considered abandoned, and no refunds or replacements will be provided.
Customer Support:
If you have any questions or need assistance with your pickup order, please don't hesitate to contact our customer service team. We are here to help!
Contact Information:
Thanima Fresh
support@thanimafresh.nl
Argonweg 34,
1362 AB, Almere
+31 643800307